If you wish to look at or obtain a copy of your medical records, you should contact your own practioner who will comply with your request within 15 days. You also have the option of appointing an agent who will do this on your behalf.
A copy of your medical records (photocopy, copy on an electronic medium, e-mail attachment, etc.) should not cost you more than 25 euro.
Additional information can be found among others in the brochure “Patient rights - an Invitation to Dialogue”.
Nowadays, good hospital accessibility is a key quality feature, just like safety and comfort. Visitors, as well as the diverse range of patients and (nursing) staff should be able to use the facilities under optimal circumstances. This improves both the quality of service and the overall sense of satisfaction.
Universal Design, a people-oriented approach
ENTER, the ‘Flemish Accessibility Expertise Centre’ has together with VIPA (Flemish Infrastructure Fund for Personal Matters) come up with a bunch of new ideas and suggestions for improving hospital environment accessibility and making it more people-oriented.
Legislation in Flanders
Hospitals undertaking construction, conversion, or extension work should comply with legislation regarding physical accessibility when filing applications for building permits. All public areas of the building, including but not limited to the reception, parking facilities, entryways, hallways, doors, staircases, lifts, toilet facilities should also be accessible to persons with disabilities. This has been included in the physical accessibility legislation, as applicable to public buildings (zie ‘Flemish accessibility regulations’).
For more information about accessibility and building in Flanders, please visit: "toegankelijkgebouw".
Throughout the Brussels-Capital Region, accessibility for people with reduced mobility is governed by the Regional Planning Regulations (Title IV of 21 November 2006 on the accessibility of buildings for persons with reduced mobility). Hospitals are the subject of Article 1, §3, 6°.
This regional regulation applies to all the actions and works subject to planning consent as required under Article 98 §1 of the Brussels spatial planning code (CoBAT) which relates to buildings and facilities other than those appearing on the lists in §2 and 2/1 or in a heritage management plan under §2/2.
This regulation applies to access routes to buildings from the public space (access ramps, entrance doors, parking spaces reserved for persons with reduced mobility) and to the accessibility of the circulation and equipment zones required within public buildings (internal signage, international symbols, floor coverings, corridors, internal doors, lifts, stairs, toilets, bedrooms, bathrooms, access to information desks).
For full information regarding the Brussels spatial planning code and the Regional Planning Regulations, consult the website: "urbanisme.irisnet.be".
Wallonia’s urban-planning regulations provide that all public buildings must be accessible to disabled people (“general regulation on buildings regarding accessibility and use, by less mobile people, of buildings or parts of buildings that are open to the public or for collective use”). That includes hospitals.
This regional regulation is laid down in articles 414 and further of the Code Wallon de l’Aménagement du Territoire, de l’Urbanisme, du Patrimoine et de l’Energie (CWATUPE) (Walloon Code for Space Management, Town Planning, Heritage and Energy)
It stipulates that activities or works requiring a town planning authorisation and concerning e.g. hospitals and clinics, fall under the regulation. This regulation deals with accessibility from the public space (parking spaces, floor-coverings, approach ramps, …) as well as with accessibility inside the building (door width, dimensions of double entrance spaces and corridors, lifts, …).
This provision concerns mainly people with reduced mobility, but increasing numbers of hospitals have incorporated the concept of accessibility for a wide range of disabilities (people of short stature, the blind or visually impaired, the deaf or hearing-impaired).
* see Glossary