Our Engagements

1. Transparency
Through our websites and social media, we ensure transparency of:
  • information 
  • services 
  • procedures
You can rely on transparency on: 
  • the steps of the procedures
  • their duration
2. Quality of the information | Clear texts
Our information is: 
  • correct 
  • reliable  
  • regularly updated
Our language is: 
  • clear 
  • precise 
  • comprehensible
Staff members are trained to ensure the readability of their texts. 
3. Deadlines
Deadlines are communicated:
  • the deadlines specified by regulation
  • other deadlines 
If a deadline is extended (due to unforeseen circumstances), the new deadline will be communicated. 

You are able to find out which deadline applies to you. 
4. Availability
You can contact someone in case of:
  • questions 
  • follow up of a case


Service Center Health
  • Telephone (only in Dutch and French)
    • +32 2 524 97 97 (normal rate) 
    • On working days, from 8h to 13h
  • Contact form
  • By post: Avenue Galilée 5/2 – 1210 Bruxelles 
Social media
Procedures are handled automatically when possible.
Our services are essentially digital.
You can access them:
- 24/7
- 7 days a week

We focus on your ease of use first when developing our online applications.
We offer support in using our digital applications.

We listen to your specific situation.

To the greatest extent possible, we answer through your preferred channel.

We use data already available from other public services.

We direct you to the competent service if your request is beyond our competence. 

Our services are constantly evolving. 

Your feedback is used to improve the services. 

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